Peoplefirst, a customer service training program, was introduced by NYU Dentistry last summer. It is designed to give all members of the NYU Dentistry community the principles and training needed to improve the service we provide to our patients, students, and colleagues, and to support all NYU Dentistry community members in achieving positive and effective professional encounters and outcomes.
Our jobs require most of us to interact with others on a daily basis. Perhaps you are the first point of contact for prospective students. Or it might be your role to follow up with faculty members in your department who need to update their credentials. Or perhaps you are the one who has to explain information on a bill to a patient. Most of the time, these interactions proceed smoothly. Sometimes, however, these encounters might not be productive and may leave you feeling upset or stressed. Peoplefirst can help to change that dynamic.
Ten Peoplefirst workshops have been offered to date. The workshops were developed based on feedback received during previous events such as the 2013 Plenary Council and interviews with more than 30 staff, administrators, and faculty members. In total, 243 employees participated in the workshops. Participants enjoyed the interactive program whose priorities include cultivating specific skills, such as building rapport, understanding others’ needs, active listening, communicating information, and taking care of oneself. Participants also enjoyed the opportunity to get to know people from other departments and to make their voices heard. A recurring comment, for example, emphasized the need to ensure that managers would take the training and that they would support their team members in applying the Peoplefirst concepts.
"A customer’s experience is the sum of every interaction he or she has with a company, its people and services. People and relationships are assets that we carefully need to consider during the working day."
- Tykieyen Moore
Director of Financial Management & Business Operations
"My takeaway from the workshop is to create a caring environment for all patients and workers. I can keep these Peoplefirst topics alive by having a good work ethic and also smiling and greeting people when I enter the building."
- Majelle Asante
"NYU College of Dentistry is a fast-growing and constantly evolving environment and as such it is important that every employee does not lose sight of the fact that first and foremost we are all here to serve people - our patients, our students, and each other, and that we are in it together."
- Candy Petrolle
Basic Science and Craniofacial Biology
"Peoplefirst was exhilarating, inspiring and motivational. It provided an increased awareness of the ways we communicate and exchange ideas and views. It reminded us that communication requires skills, such as open mindedness, active listening, clarity, assertiveness and most important, empathy towards others."
- Rosita Marzan
A Peoplefirst committee is meeting monthly to develop additional initiatives. Peoplefirst committee members include Eugenia Mejia, Staci Ripkey, Morille Jean-Marie, Kerry D’Aiuto, John McIntosh, Jeanny Anderson, Rachel Hill, Ira Beresnoy, Julia Murphy, Sherry Prabhudial, Elyse Bloom, Glenn Rochlen, and Els Eerdekens.
The Administrative Management Council (AMC) is the organization through which NYU administrators participate in University governance. Representatives to the AMC are elected from within each school or division.
The AMC representatives for the College of Dentistry are Eugenia Mejia, Julia Murphy, Ira Beresnoy, Maria DeAcetis, Deborah Morris, Helen Dowler, and Natalia Tyhovych.
The AMC initiates, deliberates and responds to issues and concerns of NYU’s administrators and the University community. Additionally, the AMC promotes the professional growth and development of NYU administrators, and is deeply committed to community service. Most of the work of the AMC is accomplished by its committees, such as the annual Book Drive by the Community Service Committee, or the monthly AMC Book Club by the Special Events Committee. Committee membership provides a great way to become involved in the NYU community and is open to all NYU administrators.
Reach out to one of your AMC representatives or go online at http://www.nyu.edu/about/leadership-university-administration/university-senate/membership/councils/administrative-management-council.html.
The AMC requested an extension of this academic year's winter break by an additional day -- Friday, January 2, 2015 -- which was approved by President Sexton.
The new date has been added to NYU’s online Office Holiday Calendar: http://www.nyu.edu/employees/hr-at-your-service/manager-s-toolkit/managing-employees/managing-time-off.html.
On October 23, 2014, HRFS hosted this academic year’s kick off event for the NYU Dentistry Mentoring Program for Staff and Administrators. Wendy Suzuki was invited as a guest speaker.
Dr. Suzuki is a Professor of Neural Science and Psychology at NYU’s Center for Neural Science. Her research focuses on two main questions: (1) understanding how our brains allow us to learn and retain new long-term memories for facts and events, and (2) understanding the effects of aerobic exercise on our brain’s learning retention and cognitive abilities.
Dr. Suzuki spoke about her mentor, a professor of neuro- anatomy in her undergraduate program. "Marian Diamond was an amazing, inspiring instructor, who made everything fascinating and fun and who made me want to learn more about the brain."
Dr. Suzuki described how, at a certain point in her life, she wanted to make some changes – exercise more, spend more time on different things she likes and finds important in life. While engaging in IntenSati, an empowering and interactive high cardio mind-body workout, she found herself becoming more productive at work. This made her think about how exercise could enhance neural plasticity, the ability to learn and remember, and pay attention. Realizing that there would be no budget to hire an IntenSati instructor for her research, she decided to become an instructor herself and became certified.
Dr. Suzuki concluded her presentation by speaking about her passion for mentoring others. She runs a program to empower women in science. The program helps young scientists deal with challenges in their careers and improve skills such as goal setting, communicating, and motivating others.
* * *
All mentoring program participants have received a communication on telling them who their mentor/mentee is. Please mark your calendar for the upcoming Mentoring Program group events:
Are you interested in joining the Mentoring Program for Staff and Administrators or would you like to learn more about it? Please contact Els Eerdekens at firstname.lastname@example.org or x89312.
We hope you have been enjoying this year’s Friday Focus program. Our goal is to offer a broad spectrum of programs that are educational, engaging, and fun. The Halloween Party combined all these characteristics. Some colleagues surprised the audience with their Halloween trivia knowledge. At the end of the party, prizes were given for the best Halloween costumes.
Our last program of 2014 was on December 12, when we focused on Going Back to School with Tuition Benefits. Friday Focus programs are listed in the Events Calendar on the NYU Dentistry's website: https://events.nyu.edu/#view/all/group/nyucd
Do you have a suggestion for a Friday Focus topic? Please feel free to reach out to Els Eerdekens – email@example.com or x89312.
If you are a first-time home buyer and NYU faculty, staff, retiree, alumni, or a family member of NYU faculty, staff, retiree, and alumni, you may be eligible to apply for a first time home buyer grant, up to $7,500, offered by NYU’s Federal Credit Union (NYU FCU).
NYU FCU provides its members with numerous benefits including savings accounts, free checking accounts, free online banking and online bill pay, mobile banking, mortgages, home equity loans, the fixed rate Visa Gold Credit Card, car loans, bill consolidation, free notary, money orders, and more. Learn about all of NYU FCU’s benefits and services at www.nyufcu.com.
Healthcare personnel with patient care responsibilities – which includes clinical faculty, students, residents, volunteers, fellows, Continuing Education program participants and clinical staff – are required by New York State to protect themselves from contracting and to avoid exposing patients to influenza. The best way to protect yourself, your family, and the community against the flu is to get vaccinated.
The College offers influenza vaccine free of charge to all members of the NYU Dentistry community. Influenza vaccination at the Health Screening Unit (HSU) is available Monday through Friday, 9:00am – 12noon and 2:00pm – 4:00pm. You can also choose to obtain the vaccine by a healthcare provider other than the HSU. In that case, you must provide documentation (a signed immunization card or statement from the provider) indicating the date the vaccine was given, and the name and address of the provider. If you decline to take the vaccine, you must make an appointment with the HSU to complete and sign a Declination Form for Influenza Vaccination for Health Care Personnel.
Have you ever been in the situation where you were trying to call someone at the College of Dentistry, but the person picking up on the other side of the line told you that that person was working in a different location? Moving from one department to another, a phone being replaced by a new one, or never having entered a number in PeopleSync, might all be reasons for these errors. We have made efforts to correct everyone’s information, but we need your help. Please take five minutes to log in to PeopleSync, to review your contact information and to make corrections if needed. This will help your colleagues, our students, and our patients on a daily basis!
To access PeopleSync, login with your netID and password at home.nyu.edu, go to the Work tab and scroll down until you see the PeopleSync Login button. Click here and go to Personal Information. In the ‘Change’ column, you can update your contact information.
What is Ebola? How does it spread among people? What is expected from you as an NYU Dentistry employee who interacts with patients?
NYU Dentistry has undertaken several actions to inform and prepare the community about this important and relevant topic. In November, Dr. Joan A. Phelan, Professor and Chair of the Department of Oral & Maxillofacial Pathology, Radiology and Medicine, and Glenn A. Marrus, Assistant Dean for Compliance and Emergency Response, presented a series of training programs on Ebola Awareness and Preparedness. The program provided information concerning the identification, pathogenesis and management of Ebola Virus Disease. In response to the Commissioner's Order from the NYS Department of Health, the presentation provided the policies, processes and infection control practices the Colleges of Dentistry and Nursing have established for staff and providers concerning the triage of patients for the immediate identification, isolation and transfer of individuals who may have traveled to, or had direct contact with someone with a travel history to Liberia, Sierra Leone or Guinea.
If you have any additional questions, please feel free to contact Dr. Joan Phelan, Dr. Cosmo De Steno, Dr. Edwidge Thomas or Mr. Glenn Marrus.
On September 23, 2014, NYU Dentistry held its second, annual full-day Plenary Council to discuss a broad range of strategic themes and plans. The event was attended by approximately 130 members of our community – faculty, students, administrators, and staff – all of whom had asked to be invited. Dr. Michael P. O’Connor, who moderated the event, is working with Dean Bertolami to summarize the many topics raised and recommendations made. The Dean will be presenting key Plenary Council outcomes early in the new year.
At the end of each academic year, staff members with perfect attendance receive a bonus of $350, conforming to the Collective Bargaining Agreement. The following staff members received the bonus for Academic Year 2013-2014:
Edna Afiriyie, Administrative Aide II, Endodontics
Russell Carre, Supply Assistant, Materials Management
Katherine Gutierrez, Lead PSR, Clinic Operations
Lindarose Perosi, Administrative Secretary, Oral and Maxillofacial Surgery
Submit your nominations for this year’s Distinguished Administrator Award to Julia Murphy, Assistant Dean for Human Resources and Faculty Services, at firstname.lastname@example.org by Monday, January 5, 2015. For additional information and a nomination form, visit po.st/nyudaa.
Nominations for the 2014-2015 Team Achievement Award can be emailed to Barbara Leonaggeo, Compensation Manager at NYU’s Office of Compensation, at email@example.com, until Friday, January 6, 2015. For information on how to submit a nomination, eligibility, and additional details, go to po.st/nyutaa.