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Patient Bill of Rights / Patient Advocate

All patients are entitled to:

  1. Understand and use these rights. If for any reason you do not understand or you need help, the dental center must provide assistance, which may include an interpreter.
  2. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation or source of payment.
  3. Receive considerate and respectful care in a clean and safe environment.
  4. Receive emergency care if you need it.
  5. Be informed of the name and position of the provider who will be in charge of your care at the dental center.
  6. Receive complete information about your diagnosis, treatment, and prognosis.
  7. Receive treatment that meets the standard of care in the profession.
  8. Receive all the information that you need to give informed consent before beginning any proposed procedure or treatment. This information shall include the possible risks, benefits, and cost of the procedure or treatment.
  9. Refuse treatment and be told what effect this may have on your health.
  10. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
  11. Respect for your privacy while in the dental center and for the assurance of confidentiality in all information and records regarding your care.
  12. Review your medical record without charge. Obtain a copy of your medical record for which the dental center can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
  13. Receive an itemized bill and an explanation of all charges.
  14. Complain without fear of reprisals about the care and services that you are receiving and have the NYU College of Dentistry respond to you; and if you request it, receive a written response. If you are not satisfied with the College’s response, you can complain to the New York State Health Department by calling 1 (800) 804.5447.
     

Patient Advocate

NYU College of Dentistry offers patients the services of a Patient Advocate.

For more information, please contact:

Rosita Marzan
Senior Manager, Patient Advocate
(212) 998-9245

Alyson Leffel
Social Worker, Patient Advocate
(212) 998-9875