Frequently Asked Questions

Yes, urgent care for patients with loose or broken restorations/fillings, excessive bleeding, swelling, oral infection and/or trauma is available with no appointment necessary, on a first-come, first-served basis, during the following times:

• Monday – Thursday: 8:30 am – 4:00 pm
  
• Friday: 8:30 am – 3:00 pm

Every effort is made to see all patients presenting for urgent care in a timely manner. Due to the unpredictability of the nature of urgent care, however, some patients may not be treated at the NYU College of Dentistry but will be referred to our affiliate, Bellevue Hospital, for treatment. Bellevue Hospital Center is located at 462 First Avenue, New York, NY 10010, and their phone number is 212-562-3015.

Please call (212) 998-9800 to schedule an appointment. Appointments for new patients are available Monday through Friday. In order to save time at your first appointment, please print out and complete the Patient Registration Form and be sure to bring the required identification to your first visit. When you arrive for your appointment, please visit our Patient Registration Area in Suite 1A on the first floor in the main lobby area. Our patient entrance is located on 25th street between 1st and 2nd Avenues. 

Because of our focus on education, we are able to offer our services at lower fees than the cost of comparable procedures at most private practices. After a treatment plan is prepared that addresses your needs and desires, the fees associated with your care will be presented and discussed. Payment for services is then due at the time each procedure is completed.

Acceptable payment methods include cash, checks (with proper identification), money orders, most credit cards and New York State Medicaid (with a valid Medicaid card). For patients requiring financial assistance, third party financing is also available.

Payments via credit cards can be made online through our payment portal. Third party financing inquiries (Care Credit, Lending Club) can be made on their websites.

Your initial visit must be scheduled. It will last approximately 90 minutes and will include registration and appropriate x-rays. A second 90 minute visit will be required to complete a comprehensive oral examination and inform you of our findings and diagnosis, at which time we can discuss various treatment options.

Photo identification: (if any of these identification sources do not include the patient's current address, a second form of identification is required which includes the current address (example: a utility bill).

• Driver's License
• Non-driver's ID (issued by the Dept. of Motor Vehicles)
• Medicaid card with photo
• School or employer ID
• Passport

Non-photo identification: (if the patient does not have a photo ID, then two forms of ID must be presented):

• Medicaid card without photo
• Insurance card
• Credit card
• Utility or rent bill
• Library card.

General Dentistry appointments last 90 minutes and are available Monday through Friday.

NYU Dentistry trains future dentists; therefore, the person providing your treatment will be a dental student who has advanced to the patient-treatment phase of their training. All care is closely supervised by licensed, expert faculty to ensure you are getting the best care possible.

NYU Dentistry also trains general dentists to become specialists, and depending on the complexities of your condition, it is possible that these specialists may contribute to your care. The specialists in training also work under the direct supervision of expert faculty specialists.

General Clinic Hours:

• Monday - Friday: 8:00 am to 5:00 pm
  

*As an academic dental center, NYU College of Dentistry follows an academic calendar, and is closed on some federal holidays as well as key academic dates (such as Graduation). Please see our Holiday/Closure Calendar for more information.

Yes, please visit the Office of Patient Advocacy web page to learn more. >>>

You can obtain a copy of your health records via any of the following:

1. At your appointment. At any time during your appointment, simply inform your provider, front desk staff, or a manager that you need a copy of some or all of your records.
2. Electronic Request. Download the Authorization for Release of Health Information (PDF), complete the fillable form, and email it to dental.records@nyu.edu.
3. Patient Inquiry Form.  Complete a Patient Inquiry Form. Locate your treatment care area here and submit an inquiry directly to your care team. For the fastest response, be sure to specify "Request for Records" in the dropdown box.
4. Health Information Management (HIM) office. Representatives in the HIM office, located on the 5th floor of the Schwartz building, can assist you with your request in person.
5. Appointment history. If you only need to view the dates of your appointments (past and future), you can do so by logging into the NYU Dentistry Patient Portal.